Why the DVR not run after connect the power supply ?

  1. Please check the power switch turn on or off at the rear panel of DVR
  2. Please use/Select the proper power adapter

Why does appear the boot running too slow?

  1. There are too much capacity data in hard disk drive, the system will automatic search the data when the system boot up, caused the boot running slow.
  2. The hard disk drive error will cause the system research the data repeatedly, caused the boot running slow.

What is maximum HDD storage available for DVRs?

  1. Maximum HDD available is for 6TB = 6000GB for Ahd series.

Why H.265 compression considered the best?

H.264 standard based video compression core technology with substantially increased coding efficiency and enhanced robustness to network environments in cost effective embedded platform. This technology will support TV broadcast digital entertainment ,internet streaming and visual communications over broadband and wireless network

What is the Password of DVR?

  1. The Default password of 3 series and 5 series DVR is blank
  2. The Default password of 9 series DVR is 123456

While switch ON the dvr, Can Holds Easytech logo?

Please un install the hard disk , after un installation same problem will continue contact to local easytech service center.

Software ( MOBILE APP ) of mobile viewing?

  1. Please download Hdivs (or) P6SPro for android phone for 3 series.
  2. Download Xmeye for android phone for 5 series Dvr and Nvr.
  3. Download Super live Plus for android phone for 9 series

Easytech DVR which is having mailoption facility,if yes,can you mention DVR s.no?

Yes, 9 series DVR’s all are having mail option facility

Unable to remote view the video of DVR

  1. Check power status of 4G router
  2. Check the network status
  3. Check the Sim data balance which is installed in 4G router
  4. Check the lan cable which is installed in ROUTER  to  DVR.

NO IMAGE ON MONITOR

  1. DC power supply connections used correctly.
  2. All signal cable is properly connected. Whether the signal output to the monitor circuit is open circuit/short circuit or not?Whether the connector which connects BNC is good or not?
  3. Whether the objects in front of the camera obscured the lens or not?

IMAGE IS NOT CLEAR

  1. Monitor is correctly adjusted
  2. Image setting is correctly adjusted
  3. The lens focus is adjusted correctly
  4. The lens surface is clean
  5. If there are some dust and fingerprints on the lens the image quality will be poor. Please clean by soft cloth or attached largess of deerskin

Caution

1. Do not attempt to disassemble the camera.

In order to prevent electric shock, do not remove screw or cover. There are no user-serviceable parts inside

2. Handle the camera with care.

The camera could be damaged by improver handling or storage.

3. Do not use strong or obrasived detergents when cleaning the camera body.

Use a dry cloth to clean the camera when dirty, in case the dirts hard to remove use a milddetergent and wipe gently.

Never point the camera toward the sun

Whether the camera is used outdoors or not, never point it toward the sun. Use caution when operating the camera in the vicinity of spot lights or other bright light and light reflecting objects.